Support & Shipping Therms

Having trouble or doubts on your order email Us!

info@thegride.club

Shipping Terms

Domestic Shipping (United States)

The Gride ships all domestic orders within the contiguous United States via USPS, FedEx, or UPS. Carrier selection is made at our discretion based on destination, package size, and service availability.

Estimated delivery time is 2–3 business days from the date of shipment. Delivery times are estimates only and begin once your order has been processed and handed off to the carrier. The Gride is not responsible for delays caused by the carrier, weather conditions, or events outside our control.

A tracking number will be provided via email once your order has shipped.

International Shipping

The Gride ships internationally to select countries. All international orders are shipped on a Delivered Duty Paid (DDP) basis — meaning all applicable import duties, taxes, and customs fees are calculated and collected at checkout. No additional charges will be due upon delivery.

Delivery times are estimates and may vary due to customs processing, local carrier conditions, or circumstances beyond our control. The Gride is not liable for delays occurring after the shipment has cleared customs in the destination country.

International Returns & Exchanges

International orders may be eligible for return or exchange. To initiate a return, customers must contact us at info@thegride.club within 14 days of delivery with their order number and reason for return.

Accepted returns must be shipped back to our returns center in Portugal. Return shipping costs are the responsibility of the customer. Items must be returned in their original condition, unworn, and with all tags attached. The Gride reserves the right to refuse returns that do not meet these conditions.

Once the returned item is received and inspected, we will process an exchange or store credit within 5–7 business days. Refunds to the original payment method are not available for international orders.

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery at info@thegride.club with your order number and photos of the issue. We will assess each case individually.

Order Processing

All orders are processed within 1–3 business days, excluding weekends and public holidays. During peak periods, processing times may be extended. You will receive a confirmation email once your order has been placed and a separate notification when it has shipped.