RETURN & REFUND POLICY

Last updated: October 16, 2026

At The Gride, we want you to feel confident about every purchase. If something isn't right, we're here to help.

Please review our return and refund policy below.

1. RETURNS

We accept returns within the following periods, depending on your delivery destination:

Brazil

• Return window: 7 days
• Return shipping: Free

European Union

• Return window: 14 days
• Return shipping: Free

United Kingdom

• Return window: 14 days
• Return shipping: Free

United States & Canada

• Return window: 14 days
• Return shipping: Free

Rest of the World

• Return window: 14 days
• Return shipping: Paid by customer

The return window begins on the day your order is delivered, subject to any additional rights provided by applicable law.

To request a return, please contact info@thegride.com within the applicable return period.

2. RETURN CONDITIONS

For standard returns, items should be:

• Unworn and unwashed, except for reasonable handling necessary to inspect or try on the item.
• In their original condition.
• Returned with original tags and packaging, where available.

We reserve the right to assess the condition of returned items and apply lawful deductions for damage or handling beyond what is necessary to inspect them.

These conditions do not limit your statutory rights, including rights relating to defective or incorrectly supplied products.

3. HOW TO REQUEST A RETURN

To initiate a return, email info@thegride.com with your order number and the item you wish to return.

Our team will provide return instructions and the appropriate shipping address.

Depending on your location, returns may be directed to our facilities in the United States or Portugal.

Please do not send items back without first contacting our team.

4. RETURN SHIPPING

The Gride covers return shipping for eligible returns from Brazil, the European Union, the United Kingdom, the United States, and Canada.

For other international destinations, customers are responsible for return shipping costs unless otherwise required by applicable law.

Where return shipping is free, our team will provide an approved return method.

For customer-paid returns, we recommend using a tracked shipping service. Customers are responsible for arranging shipment according to the instructions provided.

Any applicable customs documentation must be completed accurately. Please contact us before shipping an international return to avoid unnecessary customs charges.

5. REFUNDS

Refunds are issued to the original payment method.

For standard voluntary returns outside jurisdictions with specific statutory requirements, we aim to process approved refunds within 10 business days after receiving and inspecting the returned item.

Your payment provider may require additional time to credit your account.

European Union and United Kingdom: If you exercise your statutory right of withdrawal, you generally have 14 days after notifying us to send the goods back. We will issue the legally required refund within 14 days of receiving your cancellation notice, although we may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, as permitted by law.

Brazil: Where Brazilian consumer law applies, statutory withdrawal refunds will be processed in accordance with the applicable requirements, without undue delay.

Where required by law, refunds will also include the original standard delivery charge. Additional charges for premium delivery options may be excluded where legally permitted.

6. EXCHANGES

We do not offer direct exchanges.

If you would like a different size, color, or style, please request a return and place a new order.

All new orders are subject to current product availability and pricing.

This policy does not affect any statutory right to a replacement or other remedy for faulty or incorrectly supplied goods.

7. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact info@thegride.com with your order number and photographs of the issue, where possible.

We will review your request and arrange an appropriate resolution in accordance with applicable consumer protection laws.

Where legally required, The Gride will cover reasonable return shipping costs for defective or incorrectly supplied items.

Your statutory consumer rights remain unaffected.

8. ORDER CANCELLATIONS

If you need to cancel an order, please contact info@thegride.com as soon as possible.

We will do our best to accommodate cancellation requests before dispatch.

Once an order has shipped, the applicable return procedure will generally apply.

Customers in jurisdictions with statutory cancellation rights may exercise those rights regardless of whether an order has already been dispatched.

9. INTERNATIONAL ORDERS

International returns may involve additional shipping arrangements, customs documentation, or processing requirements.

Our team will provide the appropriate instructions based on your delivery country and the designated return facility.

Nothing in this policy excludes or restricts consumer rights that cannot legally be waived.

10. CONTACT

For questions about returns, refunds, or cancellations, please contact:

THE GRIDE

Email: info@thegride.com

Website: www.thegride.com